The Criteria We Look For
To make our online casino reviews genuinely useful, we evaluate fundamentals, not gloss: licensing and dispute handling, payment security, game providers and RTP, bonus transparency, payout speed, customer support, mobile UX, and RNG integrity. Sleek design never compensates for unclear wagering, slow withdrawals, or weak rules at the tables.
Trustworthiness, Integrity, and Reliability
If an operator isn’t trustworthy, nothing else matters. We review ownership, license jurisdiction, and player treatment—especially how complaints and large withdrawals are handled.
Your deposits deserve transparent and predictable handling. Any pattern of unfair terms, surprise limits, or withheld winnings will result in a harsh score or exclusion.
We examine:
- Company History
- Industry Reputation
- Management Track Record
- Payout Practices
- Complaint Resolution
- Licensing and Regulation
- Independent Audits (RNG/RTP)
Safety and Security
Banking and personal data must be protected with modern encryption, segregated funds where applicable, and rigorous access controls.
We look for strong TLS, responsible data handling, and minimal third‑party sharing. Outdated software or unpatched systems are red flags.
Security should be boring—in a good way. You focus on games, not whether your details are safe.
We also check whether the casino discloses security practices and offers 2FA, account limits, and clear device/session controls.
Payout Speed and Options
Fast, reliable withdrawals are essential. We verify stated timelines against actual results and consider weekend processing and limits.
Methods should include cards, bank transfer, PayPal where available, and crypto with transparent fees. Sites that overpromise and underdeliver are scored down.
When you win, you should be paid quickly and without hassle—full stop.
Deposit Options
Deposits should be quick and flexible, with clear limits and fee disclosures. Support for cards, e-wallets, PayPal (where available), and crypto is ideal.
Game Options and Quality
A good library balances slots, blackjack, roulette, baccarat, and video poker, plus a stable live casino from reputable studios.
We assess graphics, performance, and table rules. If gameplay stutters or rules tilt too far to the house, we say so.
High-RTP titles, clear paytables, and searchable lobbies are all positives.
We also note jackpots, niche titles, and whether demo modes are offered.
User Interface and Overall User Experience
Navigation should be intuitive across desktop and mobile. Finding games and payments shouldn’t feel like a puzzle.
We evaluate load times, search and filtering, and session stability—especially for live casino streams.
Responsible gambling controls should be accessible from account menus.
Level of Customer Service and Options
Support quality matters. We favor casinos offering 24/7 live chat and email, with knowledgeable agents and clear escalation paths.
Phone support and detailed help centers are a plus.
We also test response times and the accuracy of answers provided.
Poor support or inconsistent responses lower a site’s score.
Bonuses, Promotions, and VIP Programs
Bonuses only help if they’re achievable. We analyze wagering requirements, game contributions, max cashout rules, and time limits.
Reasonable welcome bonus terms, fair free spins, and transparent ongoing promos are positives.
VIP and loyalty programs should reward consistent play without locking value behind opaque terms.